Novotel London Excel

I recently stayed here and had a wonderful experience. The room was clean, spacious, and well-equipped with everything I needed. The staff were friendly and always ready to help. The location was perfect—close to shops, restaurants, and local attractions. Breakfast was delicious with a good variety of options

I booked this hotel because they said they have sauna and steam. However, I did not give them the full mark because the sauna and steam was a joke. First of all, the whole floor was smelly with the steam and sauna rooms very cold. We went to the reception and reported. The staff at the reception came to the floor with us and she couldn't stay for one minute because the smell was really very bad. She apologised and said she'll get the cleaners to clean the whole floor and she'll come and notify us so that we can go and use the facilities. We waited for over four hours but the staff did not come so we went out. On our return, after our dinner, we went to the reception and complained to another staff as the original staff we spoke to wasn't there. In the end, the floor was cleaned and we're now ready to use the sauna and steam, they have put it on, they said. However, on getting there, one good thing was that the whole floor was no longer smelly but the steam room was not functional, it was very cold there. Now we left there and went to the sauna room and met three women sitting there very disappointed as we were. They said they have been pouring buckets of water to generate some heat from the sauna and the whole floor was full of water due to leak. What a joke! There was no heat coming from the sauna. We left very disappointed, it was my birthday and I was looking for a hotel with sauna and steam so I could chill out and relax on my birthday. Novotel did not make it to happen for me and I was sad and disappointed. I felt Novotel spoiled my birthday for me but I scored them 4 out of 5 because I'm not cruel.

房間照片之前拍過就不拍了，基本設施還是可以的早餐還是不錯的，之前住了兩天還是比較滿意的，都是一天一天訂的，結果這次不能像上次在前台登記一下，要把行李拿出來退房，回來再辦理入住，最噁心的是下午六點多回來的時候，前台衹有一個服務員一直在打電話，等了好久沒其它服務員，結果來了幾位歐洲客人，立即就有另外一個服務員出來了，這才辦了入住，辦理人員的臉色和態度也是一般，這次真的是拉低了對這個酒店的好印象